Ian Young’s columns about constantly improving access for people with disabilities are always interesting and inspiring. My neighbour, an amputee who uses a motorized wheelchair, can take the LRT all over the city and even go to the huge concerts at the Commonwealth Stadium, which has a seating area for people with special needs.

Yet, there are still innumerable barriers. For example, the neighbour mentioned above recently had difficulty using the Capital Line. The wheelchair access area caused costly damage to her chair, and she is struggling to receive compensation from the City. The cost of repairs is just one concern. “It makes going out frightening, never knowing if you can even board a train safely,” she says. We perhaps don’t think much about doors, ramps, and elevators not operating properly, but these problems rob people of their independence. 

Happily, though, my neighbour reports that the staff, ushers, and security at both the Commonwealth Stadium and Rogers Place are exceptional. “I have experienced kindness and customer service above and beyond to accommodate my needs for a safe and wonderful experience,” she says. 

- Anita Jenkins